01454 314 460 / M. 078 4645 2000 hayley@hjtherapies.co.uk

Data Protection Privacy Notice for Patients

At H J Health, the privacy of our clients is very important to us.

In providing your treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

About us

We are HJ Health operating at  86 Long Croft, Yate, Bristol BS37 7YW

Our entire team are responsible for keeping secure the information about you that we hold. Those at the clinic who have access to your information are our Team Members and  professionals involved with your care and treatment.

Our data protection officer, Hayley Jackson,  ensures that the clinic complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly. You can contact our data protection officer by email at hayley@hjtherapies.co.uk

Information that we hold

We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.

HJH collect personal information about clients to enable us to provide our services.

This may include:

• Name and address, marital status, family history and details of any lasting power of attorney
• Email address and telephone numbers.
• The country clients live in, date of birth and, where relevant, the language client speaks.
• The name and contact details of client’s next of kin. It is the client’s responsibility to ensure that if they  provide us with any information about another person that they are aware of the terms of this privacy policy.
• Information from client’s parent or guardian if clients are under 16. This may include details of any educational establishment the client attends.
• Client photograph.
• Details of services and treatments clients may have received from us.
• Reports or notes on your health or any treatment and care clients have received or need.
• Patient feedback and treatment outcome information that clients provide.
• Information about complaints and incidents

When clients visit our website, we collect information about their IP address and pages. This does not tell us who clients are or their address, unless clients choose to provide that information.

  • Clients payment information provided when they make a payment to us.
  • Information from customer surveys or promotions that clients take part in.

H J Health may also collect special category data – sometimes called sensitive personal information. This includes:

  • Information about race, ethnic origin, and religion.
  • Information about physical or mental health, genetic data, or biometric data.
  • Information about risk and safeguarding.

    How we use your information

H J Health use the personal information to provide the direct health care service to you as  individual clients

  • Processing – this will include using the information to fulfil any request made by the client or someone on the clients behalf to receive one of our health care services or receive an email newsletter
  • Consent – Where we need client consent, we will ensure clients are as fully informed as possible and use that consent solely for the reason the client has given it to us.
  • Public interest – we will process personal information when carrying out the performance of a task in the public interest which includes the provision of direct health care or social care.
  • Necessary for the purpose of preventative or occupational medicine – to assess whether clients are able to work, the provision to clients of health or social care, a medical diagnosis, or the management of health and social care systems.
  • Necessary to defend legal claims or a court action.
  • Vital interests – where it is necessary to protect client vital interests or those of another person.
  • Public interest – this is usually in line with any applicable laws such as protecting against dishonesty, malpractice or other seriously improper behaviour.
  • Information clients have made public.
  • Marketing – in addition to processing we will use personal information to provide information about services or products clients have requested or would reasonably expect to receive from us.

Information about your health and care is confidential and can only be used where allowed by law. Mostly, information used for research and planning is anonymised so that you cannot be identified; your confidentiality is maintained.